000 00452nam a2200157Ia 4500
999 _c81121
_d81121
020 _a9788131759394
082 _a658.8
_bLOV/S
245 0 _aServices Marketing
_bPeople, Technology, Strategy
_cby Christopher Lovelock ; Jochen Wirtz and Jayanta Chatterjee
250 _a7th
260 _bPearson
_aDelhi
_c2011
300 _axxi ; 683 p.
650 _aManagement - Marketing
700 _aWirtz, Jochen
700 _aChatterjee, Jayanta
942 _cBK